Legal

Privacy Policy

Last updated: 31 March 2026

Neil Maurice Appliances ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you use our website or engage our services.

Information We Collect

We may collect the following types of personal information:

  • Contact details — your name, phone number, and email address when you submit an enquiry or booking request.
  • Service address — your street address when scheduling a repair visit.
  • Appliance details — brand, model, and description of the fault you provide.
  • Usage data — general browsing information such as pages visited and time spent on site, collected anonymously via standard web analytics tools.

How We Use Your Information

We use your information solely to:

  • Respond to your enquiry or confirm your booking.
  • Provide and complete appliance repair services at your location.
  • Contact you regarding your appointment or follow-up service.
  • Improve our website and service offering.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

How We Store Your Information

Any personal information you provide is stored securely and only retained for as long as necessary to fulfil the purpose for which it was collected, or as required by law. We take reasonable steps to protect your information from misuse, loss, and improper access.

Disclosure of Information

We may disclose your information only in the following circumstances:

  • Where required or permitted by Australian law.
  • To third-party service providers who assist us in operating our business (e.g. email or scheduling tools), bound by confidentiality obligations.
  • With your consent.

Cookies

Our website may use cookies to improve your browsing experience. Cookies are small text files stored on your device. You can disable cookies through your browser settings, though this may affect some site functionality.

Your Rights

Under the Australian Privacy Act 1988, you have the right to request access to, or correction of, personal information we hold about you. To make such a request, please contact us at the details below.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Changes to This Policy

We may update this Privacy Policy from time to time. The date of the most recent revision is displayed at the top of this page. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

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